We will block all unregistered SIM cards after November 30th – Telcos warn customers

After November 30, 2022, all unregistered SIM cards will be deactivated, according to a warning from Ghana’s Chamber of Telecommunications.

This comes after the Ministry of Communications’ final warning and a number of grace periods for SIM card owners who are not registered.

The Ghana Chamber of Telecommunications published a statement on Tuesday warning that its members, AirtelTigo, MTN, and Vodafone, have started to register their SIM cards in accordance with a recent order from the Ministry of Communications and Digitalization (MoCD).

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“On November 11, 2022, the Ministry specified a number of actions that Operators must take. As instructed by the Ministry, since November 20, 2022, our members have blocked data services for any users who have only finished stage 1 (linkage to the Ghana Card) but not stage 2 (biometric capture) of the SIM registration procedure.

All subscribers who have obtained Ghana cards but have not yet finished stage 2 (biometric capture) are urged by the Chamber to do so before November 30, 2022. It declared and forewarned that as per the directive, all subscriber SIMs that have not finished the biometric capture registration stage by the specified deadline must be completely deactivated.

Read full statement:

Accra, November 22, 2022 – The Ghana Chamber of Telecommunications wishes to inform the general public that its members (AirtelTigo, MTN and Vodafone) have begun complying with the recent directive from the Ministry of Communications and Digitalization (MoCD) on the registration of SIM cards.

On November 11, 2022 the Ministry announced some measures to be implemented by Operators. Since the 20th of November 2022 our members have been blocking data services for all subscribers who have only completed stage 1 (linkage to Ghana Card) but not stage 2 (biometric capture) of the SIM registration process, as directed by the Ministry.

The Chamber is encouraging all subscribers who have acquired Ghana cards but are yet to complete stage 2 (biometric capture) to do so before November 30, 2022. Our members are obliged by the directive to completely deactivate all subscriber SIMs which have not completed the biometric capture registration step by the said date.

It is important that the cherished customers of the networks are not barred from using voice, data, USSD, mobile money services and access to emergency services among others. Subscribers with Ghana cards can avoid this inconvenience by completing the registration process, i.e., stage 2 (biometric capture).

Since the start of the SIM Registration Exercise, the members of the Chamber have invested heavily in arrangements to ensure that subscribers who have their Ghana cards and are ready to register, get registered at any of our several touchpoints across the country.

For those that require some special assistance to carry out the registration exercise, kindly contact the NCA or your Mobile Network Operator. We are confident that the sector Ministry and NCA will announce measures to accommodate individuals who genuinely do not have Ghana cards, once ongoing consultations have been completed.

Our members remain committed to supporting the efforts of all stakeholders to ensure that every customer in every part of the country is able to register their SIM card(s) with the Ghana card. We urge all subscribers to note that all network services for those who have done only the first stage registration will be deactivated on the 30th of November 2022

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