Regarding the SIM registration exercise, we shall abide by NCA directive – Telecoms Chamber

The Ghana Chamber of Telecommunications, headed by CEO Kenneth Ashigbey, has announced that it will comply with the recent directive from the National Communications Authority (NCA) regarding the SIM registration exercise. The Chamber has been blocking services for subscribers since November 2022 who have not completed both stages of the SIM registration process, as directed by the Ministry of Communications and Digitalisation.

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The NCA has instructed that all disconnected SIMs, including those blocked in November 2022 for not completing the registration, be delinked from all databases by April 17, 2023. Additionally, all SIM cards registered after the limit of 10 per individual are to be delinked, deactivated, and removed from all databases by the same date. The Chamber has urged all subscribers to complete their registration by April 17, 2023, and those with more than 10 SIMs registered to visit their nearest mobile network operator’s service centres to verify their SIMs on record.

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The Chamber emphasized that its members are obliged to deactivate all impacted subscriber SIMs that have not completed registration by the said date without further notice or extension of time for subscribers. However, subscribers with Ghana cards can avoid this inconvenience by completing stage 2 (the biometric capture) of the registration process. The Chamber assured that its members have invested heavily in arrangements to ensure that subscribers who have their Ghana cards and are ready to register, get registered at any of the several touchpoints across the country. It urged subscribers requiring special assistance to contact their service provider and expressed its commitment to supporting the efforts of all stakeholders to ensure that every customer in every part of the country registers their SIM card(s) with the Ghana card.

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